ONLINE SERVICE CENTER

Our Online Help Center is available 24/7.

All requests will be responded to within 24 hours, Monday through Friday.

Please click on the links to get answers to your questions and submit your requests.


Please click on the link to submit your request.




CANCELING YOUR ORDER

We will do our best to cancel your order, but if it has been sent down to the shipping department, it can no longer be canceled. Once shipped, it will need to be returned to us by you according to our Return Policy.

To cancel your order, please submit the form below. This request will be reviewed within 24 hours, Monday through Friday.

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CHANGE ORDER REQUEST

We will do our best to change your order, but if it has been sent down to the shipping department, we will not be able to make any changes. Please submit the form below. This request will be reviewed within 24 hours, Monday through Friday.

 
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RETURNING A PRODUCT

We are happy to assist you in your return. Before submitting a Return Request, please carefully review our Return Policy.

After you submit the Return Request below, your request will be reviewed by our staff within 24 hours, Monday through Friday, to confirm you are eligible for a return. After that, an email with return instructions and your RMA# (Returned Merchandise Authorization) will be sent to you within 24 hours, Monday through Friday.

IMPORTANT: This request is not for damaged or defective items. If your clock is defective or not working properly, click here to submit a request. If your clock arrived damaged, please click here to submit your request.

 
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PROCESSING YOUR REFUND

Refunds on qualified returns will be issued with 20 business days of receipt or the returned item. Please carefully review our Return Policy for all conditions and fees that will affect your refund by clicking Return Policy.

If the item was received at the return address over 20 business days ago and you would like an updated status of your refund, please submit the form below. This request will be reviewed within 24 hours, Monday through Friday.

 
 
 
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REDEEMING A COUPON OR GIFT CERTIFICATE

Once you have placed your item in the Shopping Cart and clicked on “CHECKOUT”, you will be brought to the Checkout Page. Scroll down to the “Other Information” section. Under “Coupon Code / Promotional Code (Optional)”, enter your coupon code or gift certificate number (no spaces; not case sensitive) in the box and click “Apply”. If it is a valid code, your discount will immediately show in the “Your Order” section in the upper right hand corner of the page.

If your coupon or gift certificate code is not working, please call 866-225-0371.

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QUESTIONS ABOUT OUR PRODUCTS

We’re happy to answer any questions you may have about our products. Please submit the form below. We will review your request within 24 hours, Monday through Friday.

 
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TRACKING YOUR ORDER

If you provided your email address when you placed your order, you will be sent your tracking key information by email as soon as it is available. If you did not provide your email address, or believe you should have received the tracking already, please submit the request below. Your request will be reviewed within 24 hours, Monday through Friday.

NOTE: Please check the spam and junk folders of your email account before submitting this request, as tracking emails can occasionally end up there.

 
 
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TECHNICAL OR WARRANTY SUPPORT

NOTE:This service is only for existing customers of Simply Wall Clocks. If you purchased your clock somewhere else, you must contact that store or the manufacturer for assistance.

Please submit the form below if you are looking for technical support from the manufacturer or believe you have an issue covered by the manufacturer’s warranty. We will send your request on to the manufacturer for resolution. Your request will be reviewed within 24 hours, Monday through Friday.

 
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ITEM DEFECTIVE / MISSING PARTS

We apologize for any inconvenience.

If you detect any physical damage to your clock, please go to our DAMAGED ITEM RECEIVED section for instructions.

If your clock is missing parts or does not run properly, please submit the form below. Your request will be reviewed within 24 hours, Monday through Friday.

Please check all packing materials for your missing part(s) before submitting this request

 
 
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ITEM NOT WHAT YOU ORDERED

If you believe you have received the wrong item, please submit the form below.Your request will be reviewed within 24 hours, Monday through Friday.

 
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DAMAGED ITEM RECEIVED

It is important to inspect your order as soon as possible. If there is any damage to the shipping box that may have damaged your item, please let us know below. Also let us know if you refused the delivery. If you discover any damage to your clock, please immediately submit the form below. Your request will be reviewed within 24 hours, Monday through Friday.

If, after you or the Set Up technician uncrates your item, you discover any damage, please immediately submit the form below. Pictures of the damage may be needed. Your request will be reviewed within 24 hours, Monday through Friday.

 
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